Terms of Service
Last updated: May 28, 2026
1. General
This website is operated by Products By Niek, a business registered in the Netherlands, trading as Gary & Susan. Throughout the site, the terms "we," "us," and "our" refer to Products By Niek (Gary & Susan). By accessing our website or purchasing from us, you agree to be bound by these Terms of Service ("Terms").
We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates on this page. Continued use of the website constitutes acceptance of any changes.
2. Eligibility & Use
By using this website, you confirm that you are at least the age of majority in your country or state of residence.
You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any applicable laws while using the website.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or services without express written permission from us.
3. Products & Pricing
All prices are displayed in US Dollars (USD) unless stated otherwise and may be changed at any time without prior notice.
We make reasonable efforts to display products accurately; however, we do not guarantee that product images, colors, or descriptions will be fully accurate on all devices.
We reserve the right to correct pricing or product information errors and to cancel any affected orders.
4. Orders & Payments
By placing an order, you represent that all information provided is accurate and complete.
We reserve the right to refuse, cancel, or limit any order at our sole discretion, including in cases of suspected fraud, unauthorized transactions, or abuse of our policies.
All payments are processed securely through approved payment providers.
5. Shipping & Delivery
We currently ship to addresses within the United States only.
Shipping times provided on our website are estimates only and are not guaranteed.
Delivery delays may occur due to circumstances beyond our control, including carrier delays or weather conditions. We are not responsible for delays once an order has been handed over to the carrier.
Please refer to our Shipping Policy for full details.
6. Returns & Refunds
Returns, exchanges, and refunds are governed exclusively by our Return & Refund Policy, which is incorporated into these Terms by reference.
No returns or refunds will be provided except as expressly stated in that policy.
7. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Products By Niek (Gary & Susan) and is protected by applicable intellectual property laws.
Unauthorized use of any content is strictly prohibited.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites and assume no liability for them.
9. Disclaimer of Warranties
Our website, services, and products are provided "as is" and "as available", without any warranties of any kind, express or implied.
We do not guarantee that the website or services will be uninterrupted, secure, or error-free.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Products By Niek (Gary & Susan) shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of the website, services, or products.
Where liability cannot be excluded, it shall be limited to the maximum extent permitted by law.
11. Indemnification
You agree to indemnify and hold harmless Products By Niek (Gary & Susan), its affiliates, officers, employees, and service providers from any claim or demand arising out of your violation of these Terms or misuse of our services.
12. Governing Law
These Terms of Service and any disputes arising out of or relating to them shall be governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the competent courts of the Netherlands.
This choice of law does not deprive consumers of the mandatory protections of consumer law in their country of residence.
13. Contact Information
Store Name: Gary & Susan
Company Name:
Products By Niek
Company Number:
84596074
Warehouse Address: 2F, Building C, Dingfeng Science and Technology Park Qiaotang Road, Fuhai Street, Bao'an District Shenzhen, Guangdong 518100 China
Company Address: Vierlingh 6, 5821 CT, Vierlingsbeek, Netherlands
Email: info@garyandsusan.com
Contact form: Click here
Customer Service Hours:
Monday – Saturday: 9:00 AM – 6:00 PM EST
Sunday & Public Holidays: Closed
Please review our additional policies:
Privacy Policy: https://garyandsusan.com/policies/privacy-policy
Shipping Policy: https://garyandsusan.com/policies/shipping-policy
Refund Policy: https://garyandsusan.com/policies/refund-policy
Payment Policy: https://garyandsusan.com/pages/payment-policy
