Shipping Policy

Last updated: May 28, 2026

Quick Summary

  • Free Shipping: Free standard shipping on all US orders.
  • Processing Time: 1–2 business days (Monday–Friday).
  • Shipping Time: 5–7 business days after dispatch (Monday–Friday).
  • Total Delivery Time: 6–9 business days from order date.
  • Order Tracking: Every shipment includes a tracking number.
  • Problems? Reach out to us right away — we'll make it right.

We're committed to getting your order to you safely and on time.

Shipping Destinations

We currently ship to addresses across the United States only.

Shipping Origin

Orders are dispatched from our fulfillment partner located in Shenzhen, China. Every package is sent with a trackable shipping method and clears US customs as part of the standard delivery process. No customs fees or duties are charged to you at delivery — what you pay at checkout is the final price.

Shipping Costs

All orders ship free of charge — no minimum order required.

Order Processing

Orders are typically processed 1–2 business days (Monday–Friday) after being placed. Orders submitted after 7:00 PM EST will begin processing the following business day.

During busy periods (holidays, sales events), processing may take a little longer. We'll always keep you in the loop if there's a notable delay.

Shipping & Delivery Time

Once your order leaves our hands, delivery typically takes 5–7 business days (Monday–Friday), depending on your location. All in, you can expect your order 6–9 business days from the date you placed it.

Order Tracking

As soon as your order ships, you'll receive an email with your tracking number. You can follow your package at any time via our Track My Order page.

Order Cancellations

Changed your mind? You may cancel your order within 2 hours of placing it, as long as it hasn't already entered processing. Once an order has shipped, it can no longer be cancelled — please refer to our Return & Refund Policy.

Incorrect Shipping Address

Please double-check your shipping address before completing checkout. We are not responsible for orders shipped to an incorrect address provided at the time of purchase. If a package is returned to us due to an incorrect address, we will contact you to arrange re-delivery (additional shipping costs may apply).

Damaged or Missing Orders

If your order arrives damaged or hasn't shown up in the expected timeframe, please get in touch. We'll sort it out quickly with a replacement or refund — see our Return & Refund Policy for full details.

Policy Updates

This policy may be updated from time to time. Any changes take effect as soon as they're posted on our website.

Contact Information

Store Name: Gary & Susan
Company Name:
Products By Niek
Company Number:
84596074
Warehouse Address: 2F, Building C, Dingfeng Science and Technology Park Qiaotang Road, Fuhai Street, Bao'an District Shenzhen, Guangdong 518100 China
Company Address: Vierlingh 6, 5821 CT, Vierlingsbeek, Netherlands

Email: info@garyandsusan.com
Contact form: Click here

Customer Service Hours:
Monday – Saturday: 9:00 AM – 6:00 PM EST
Sunday & Public Holidays: Closed