Shipping policy

Shipping Policy for Gary and Susan New York

Gary and Susan New York is committed to providing fast and reliable shipping to all our customers. This shipping policy outlines delivery times, costs, and procedures to ensure an optimal shopping experience.

Delivery Times

As a small boutique, we prioritize our physical store. All orders are packed manually and shipped from our store, which may result in slightly longer shipping times. We commit to shipping all orders within 24 to 48 hours after purchase confirmation. The normal delivery time is 7–10 business days but may vary due to factors such as weather conditions, high-demand periods (e.g. holidays), and customs procedures when applicable. Thank you for your understanding!

Free Shipping

At Gary and Susan New York, we offer free shipping on all orders. Regardless of order value or location, you will not pay any shipping costs. This is part of our commitment to making your shopping experience as easy and appealing as possible.

Shipping Method

All orders from Gary and Susan New York are shipped directly from our physical store. This approach prioritizes careful in-store handling, which may result in a slightly longer processing time. However, it also ensures thorough quality control on every item shipped.

Order Processing

Once your order is completed, you will receive a confirmation email with all your purchase details.

Orders are processed and shipped within 24 to 48 hours.

Once shipped, you will receive an email with a tracking number so you can follow your package easily.

Order Tracking

Gary and Susan New York provides tracking information for all orders. The tracking number sent by email allows you to monitor your package via the carrier’s website. This way, you’ll always know where your order is and when it’s expected to arrive.

Questions and Support

Have questions about your order or our shipping policy? Our customer service team is ready to assist you! You can contact us at:

Email: info@garyandsusan.com
We are committed to responding promptly and professionally to all inquiries.

Restrictions and Exceptions

While we do our best to meet estimated delivery times, unforeseen circumstances may cause delays, including:

• Customs procedures

• Adverse weather conditions

• Force majeure events

Gary and Susan New York is not liable for such delays, but we appreciate your understanding and patience in these situations.

Conclusion

Gary and Susan New York is dedicated to providing an exceptional online shopping experience, including fast and reliable shipping. By following our shipping policy, we ensure that each customer receives their items as quickly as possible. For questions or additional information, please contact us at info@garyandsusan.com.