PRIVACY POLICY

Privacy Policy

1. General Information and Controller

We are pleased that you are visiting garyandsusan.com and thank you for your interest.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, create an account, place an order, or otherwise use our services.

Personal data means any information relating to an identified or identifiable individual.

The controller responsible for the processing of personal data through this website is:

Gary & Susan
Operated by Producten van Loek
Chamber of Commerce (KvK) number: 95195734
The Netherlands
Website: garyandsusan.com

For privacy-related questions or requests, please contact us through the contact details provided on garyandsusan.com.

Our website uses SSL/TLS encryption to protect the transmission of personal data and other confidential information, such as orders and inquiries.

2. Data We Collect When You Visit Our Website

When you visit our website, certain information may automatically be transmitted by your browser or device and recorded in server log files.

This may include:

The pages you visit
Date and time of access
Amount of data transferred
Referring website or source
Browser type and version
Operating system
Device information
IP address
General location information derived from your IP address

This information may be processed to ensure the security, stability, functionality, and proper operation of our website.

Where applicable, processing is based on our legitimate interests and/or other lawful bases available under applicable data protection law.

3. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, improve your shopping experience, analyze website usage, and, where permitted, provide personalized advertising.

Cookies are small files stored on your device.

Some cookies are necessary for the website to function properly, for example to:

Keep products in your shopping cart
Remember your preferences
Enable checkout functionality
Maintain website security

Other cookies may be used for analytics, performance measurement, and advertising.

Where required by applicable law, non-essential cookies will only be used after you have provided your consent.

You can manage cookies through the cookie settings available on our website and through your browser settings. Disabling certain cookies may affect the functionality of the website.

4. Contacting Us

When you contact us by email, contact form, or another communication method, we may collect information including:

Your name
Email address
Order number
Address
The contents of your message
Any documents, photographs, or other information you provide

We use this information to respond to your request, provide customer support, resolve order-related issues, and administer our relationship with you.

Where your inquiry relates to an existing or potential purchase, processing may be necessary for the performance of a contract or to take steps at your request before entering into a contract.

5. Customer Accounts and Orders

When you create a customer account or place an order, we may collect personal data including:

First and last name
Billing address
Shipping address
Email address
Telephone number
Order information
Payment-related information
Customer account information
Communications relating to your order

We process this information to:

Process and fulfill your order
Arrange payment
Deliver your products
Provide order and shipping updates
Handle returns and refunds
Provide customer support
Prevent fraud and misuse
Comply with applicable legal, accounting, and tax obligations

We retain relevant transaction information where required under applicable commercial, accounting, or tax laws.

6. Payments

Payments made through garyandsusan.com are processed by third-party payment providers.

Depending on the payment method available during checkout, relevant personal and transaction information may be shared with the selected payment provider to the extent necessary to process your payment, prevent fraud, handle disputes, and comply with legal obligations.

Payment providers process certain information under their own privacy policies and terms.

We do not receive or store your complete payment card details when those details are processed directly by an authorized payment provider.

7. Order Fulfillment and Delivery

To process and deliver your order, we may share necessary personal data with third parties involved in order fulfillment, including:

Fulfillment partners
Warehouses
Shipping carriers
Logistics providers
Payment providers
Customer service providers

Only information reasonably necessary to perform the relevant service will be shared.

Depending on where our service providers are located, your information may be processed outside your country of residence.

Where required, appropriate safeguards are used for international transfers of personal data.

8. Email Marketing

If you subscribe to our marketing communications, we may use your email address and other information you provide to send you information about products, promotions, offers, and updates from Gary & Susan.

Where consent is required, we will send such communications based on your consent.

In circumstances where permitted by applicable law, we may also send existing customers information about products or services similar to those they have previously purchased.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending transactional communications relating to your orders, account, returns, refunds, or customer service requests.

9. Reviews

We may contact customers after a purchase to request feedback or a review.

Where required by applicable law, review requests will only be sent where we have an appropriate lawful basis or your consent.

If we use a third-party review platform, certain information may be shared with that provider to enable the review request.

10. Analytics

We may use analytics technologies to understand how visitors use garyandsusan.com.

These technologies may collect information such as:

Pages viewed
Time spent on the website
Device and browser information
Approximate geographic location
Traffic source
Interactions with the website
Purchases and other conversion events

We use this information to understand website performance, improve the customer experience, and measure our marketing activities.

Where required, analytics technologies are activated only after receiving your consent.

11. Advertising and Remarketing

We may use advertising and remarketing technologies provided by platforms such as Meta and Google.

These technologies can help us:

Measure the effectiveness of advertisements
Understand whether an advertisement resulted in a purchase
Create advertising audiences
Show advertisements to people who may be interested in our products
Avoid unnecessarily displaying the same advertisement
Improve our advertising campaigns

Depending on your cookie and privacy choices, these providers may collect information about your interaction with our website.

Where required by applicable law, advertising and remarketing technologies will only be activated after you provide consent.

You can change your cookie preferences through the settings available on our website.

12. Social Media

Our website may contain links or integrations relating to social media platforms.

When you interact with these features, the relevant social media provider may receive information about your interaction in accordance with its own privacy policy.

Simply following a link to an external social media website means that the privacy practices of that third party will apply once you leave our website.

13. Legal Bases for Processing

Depending on the circumstances and applicable law, we may process personal data based on one or more of the following legal grounds:

Your consent
Performance of a contract with you
Steps necessary before entering into a contract
Compliance with a legal obligation
Our legitimate interests or those of a third party, provided your rights and interests do not override those interests
Any other lawful basis available under applicable data protection legislation

Where processing is based on consent, you may withdraw that consent at any time.

14. International Data Transfers

Some of our service providers may operate or store information outside the European Economic Area or outside your country of residence.

Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place where required by applicable data protection law.

These safeguards may include adequacy decisions, approved contractual safeguards, or other legally recognized transfer mechanisms.

15. Retention of Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

Processing and fulfilling orders
Providing customer service
Maintaining business and transaction records
Preventing fraud
Resolving disputes
Complying with accounting, tax, and other legal obligations

The exact retention period depends on the type of information, the purpose of processing, and applicable legal requirements.

Once information is no longer required, it will be deleted, anonymized, or otherwise handled in accordance with applicable law.

16. Your Privacy Rights

Depending on your location and applicable data protection legislation, you may have rights concerning your personal data.

For individuals protected by the GDPR, these may include:

Right of access – You may request information about the personal data we process about you.
Right to rectification – You may request correction of inaccurate or incomplete personal data.
Right to erasure – You may request deletion of your personal data in certain circumstances.
Right to restriction of processing – You may request that processing of your information be restricted in certain circumstances.
Right to data portability – Where applicable, you may request your personal data in a structured, commonly used, machine-readable format.
Right to object – You may object to certain processing based on legitimate interests and to processing for direct marketing purposes.
Right to withdraw consent – Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Right to lodge a complaint – You may lodge a complaint with the competent data protection supervisory authority.

We may need to verify your identity before processing certain privacy requests.

17. Direct Marketing Objections

You have the right to object to the processing of your personal data for direct marketing purposes at any time.

If you exercise this right, we will stop using your personal data for the relevant direct marketing activities.

You can also unsubscribe from promotional emails through the unsubscribe link contained in those messages.

18. Third-Party Services

Our website may use third-party services for functions including:

Website hosting
Ecommerce functionality
Payment processing
Order fulfillment
Shipping
Analytics
Advertising
Email communications
Customer support
Fraud prevention

These providers may process personal data on our behalf or as independent controllers, depending on the service and circumstances.

Their processing may also be governed by their own privacy policies.

19. Security

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technologies, or legal obligations.

The latest version will always be made available on garyandsusan.com.

Continued use of our website after an updated Privacy Policy becomes effective is subject to the updated policy where permitted by applicable law.

21. Contact & Business Information

For questions regarding this Privacy Policy or the processing of your personal data, please contact us through the contact details provided on garyandsusan.com.