Return policy
Return Policy
At Gary and Susan New York, we strive to ensure our customers are fully satisfied. However, if you are not happy with your purchase, you may be eligible to return the item. Please read our return policy carefully below.
Return Conditions
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You may only request a return after the item has been physically received.
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Return shipping costs are fully the responsibility of the customer, including any international shipping or customs fees.
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Items must be unused, unwashed, undamaged, and in original condition, with all original tags and labels still attached.
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Trying on items is permitted, but wearing them is not.
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Ordering multiple sizes with the intent to return part of the order is not allowed.
Return Process
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Notify us of your return request by emailing info@garyandsusan.com within 14 days of receiving the item.
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We will provide the return address of our supplier (located in China).
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You must return the item at your own expense, including any applicable customs duties or shipping fees.
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We strongly recommend using a shipping method with tracking and insurance.
Refunds
Once the returned item has been received at the return address and inspected for compliance with our return conditions, the original purchase amount will be refunded within 14 days using the original payment method.
Liability
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We are not responsible for lost packages if the tracking shows that the item was delivered to the address provided by the customer.
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If the customer has provided an incorrect or incomplete address, they are solely responsible for the consequences.
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Any address errors must be reported within 24 hours of placing the order.
Contact
For any questions regarding returns, please contact us at:
📧 info@garyandsusan.com