Privacy policy
Last updated: May 28, 2026
Products By Niek, trading as Gary & Susan ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and handle your personal information when you shop with us at garyandsusan.com.
By using our website, you confirm that you have read and understood this policy and agree to its terms.
Definitions
- Cookie: A small file saved by your browser that helps identify your session, remember preferences, and provide analytics.
- Device: Any internet-connected device used to access our website.
- IP Address: A number assigned to every device connected to the internet, sometimes used to determine general location.
- Personal Data: Any information that can directly or indirectly identify a person.
- Third-party service: Advertisers, marketing partners, or other external parties whose content or services may be relevant to you.
Information You Provide to Us
When you place an order, contact us, or sign up for marketing communications, we collect personal information such as your name, email address, shipping address, billing address, phone number, and order details. This information is used to fulfill your order and provide customer support.
Information We Collect Automatically
When you visit our website, we automatically collect certain technical data such as your IP address, browser type, operating system, language preferences, and general usage patterns. This information is used to keep our website running securely and to improve your experience.
How We Use Your Information
We use the information we collect to:
Process and fulfill orders Provide customer support Send order confirmations, shipping updates, and service-related communications Improve our website and product offerings Show relevant advertisements where applicable Comply with legal obligations
We do not sell your personal information.
Cookies and Tracking Technologies
We use cookies and similar technologies to recognize returning visitors, remember preferences, analyze website performance, and deliver relevant advertising. The main categories we use are:
- Essential cookies: Required for basic website functionality, such as remembering items in your cart and processing checkout.
- Analytics cookies: Help us understand how visitors use our website so we can improve it.
- Advertising cookies: Allow us to measure ad performance and show relevant ads on other platforms.
You can disable cookies through your browser settings, though some features of our website may not work as expected as a result. Disabling cookies does not automatically remove existing ones — those must be deleted manually.
Third-Party Services We Use
We work with the following third-party services that may collect or process data about your visit:
- Shopify — our e-commerce platform, used to operate the website and process orders.
- Google Analytics — used to measure website traffic and user behavior. Google Ads — used to deliver and measure advertising campaigns.
- Payment processors (such as Shop Pay, PayPal, and credit card networks) — used to securely process payments. Shipping carriers — used to deliver your order and provide tracking information.
Each of these services has its own privacy policy that governs how they handle your data.
Advertising & Remarketing
We use third-party advertising services and remarketing tools to show relevant ads to people who have previously visited our website. Cookies may be used to measure ad performance and ensure ads are not shown more than necessary. You can opt out of personalized advertising through your browser settings or the privacy controls offered by Google and Meta.
Payment Information
All payment details are handled securely by our payment processors using industry-standard safeguards. We do not store sensitive payment information ourselves.
International Data Transfers
We are based in the Netherlands and our fulfillment partners are located outside the European Economic Area, including in China. When you place an order, some of your personal data (such as name and shipping address) will be transferred to our fulfillment partner to deliver your order. We rely on appropriate safeguards for these transfers in line with applicable data protection laws.
Third-Party Links
Our website may link to external websites. We are not responsible for the privacy practices or content of those sites. Your use of any third-party site is subject to their own policies.
Children's Privacy
We do not knowingly collect personal information from anyone under the age of 13. If we become aware that such data has been collected, we will take steps to remove it promptly.
Sale of Business
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the relevant third party, who will be required to honor this Privacy Policy.
Your Rights Under GDPR
Depending on where you are located, you may have the right to:
Request access to the personal data we hold about you Request corrections to inaccurate data Request deletion of your personal data Object to or restrict certain processing of your data Request data portability Withdraw consent at any time, where processing is based on consent
To make any such request, please contact us at info@garyandsusan.com.
Your Rights Under California Privacy Law (CCPA / CPRA)
If you are a California resident, you have the right to:
Know what personal information we collect, use, and share about you Request deletion of your personal information Request that your data not be sold or shared Receive equal service and pricing regardless of whether you exercise these rights
To exercise these rights, please contact us at info@garyandsusan.com.
Data Retention
We retain personal data only as long as necessary to provide our services and meet any legal obligations. Order records are typically retained for 7 years to comply with tax and accounting requirements. When personal data is no longer needed, it is removed in line with our internal policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated before they take effect. Continued use of our website after updates are posted means you accept the revised policy.
Contact Information
Store Name: Gary & Susan
Company Name:
Products By Niek
Company Number:
84596074
Warehouse Address: 2F, Building C, Dingfeng Science and Technology Park Qiaotang Road, Fuhai Street, Bao'an District Shenzhen, Guangdong 518100 China
Company Address: Vierlingh 6, 5821 CT, Vierlingsbeek, Netherlands
Email: info@garyandsusan.com
Contact form: Click here
Customer Service Hours:
Monday – Saturday: 9:00 AM – 6:00 PM EST
Sunday & Public Holidays: Closed
